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Nuts about you

Bite a Healthy Life

Shipping fees, Delivery Areas & Returns

Shipping Fees
The shipping or delivery charges will be calculated based on the following criteria:-

a. The service selected eg. Next day delivery or road economy
b. Weight of the order
c. Parcel dimensions
d. Volumetric weight
e. Distance to delivery point
Your delivery charges will be displayed before you confirm your order.

Delivery Areas and Restrictions
The delivery service is available in restricted areas as offered on our Website. From time to time, and with no prior warning, we will update the delivery coverage areas. Whilst we endeavour to expand our coverage, we reserve the right to restrict deliveries in certain areas, including areas previously covered by our service.
Your delivery will be received within 1 to 4 working days dependant on the following:-
a. Location being main centre regional or remote
b. Service selected by customer
We also reserve the right to withdraw our services to individual customers' addresses. subject, but not limited, to the following:
1. Dangerous delivery conditions that pose a health and safety risk for our delivery drivers and/or any assistant;
2. Unavailability of free suitable, and legal, parking and offloading space;
3. Excessive distance between the vehicle offload point and the final customer handover point, including any unreasonable requirement or expectation to climb stairs or negotiate other physical obstacles;
4. Repeated unavailability of an authorised signatory to take delivery;
5. Repeat and excessive returns that misuse the reasonable nature of the service;
6. Repeat and/or excessive short supply or damage claims for which responsibility or liability cannot be determined.
We cannot accept responsibility for the provision of an incorrect delivery address. We will deliver to the address provided at point of order submission. This delivery address is clearly displayed on the online shopping. Should we be unable to deliver due to the provision of an incorrect delivery address, all the Terms and Conditions applicable to our third party providers Terms and Conditions will apply :
MDS Collivery Head Office
+27 11 241 4900

MDS Collivery Terms and Conditions (including delivery Policy):-
http://www.collivery.co.za/index.php/component/content/article/8-collive...

Returns Policy

a. Refund
If you are not completely happy with the quality of your perishable goods purchase you may return your purchase to Nutsaboutyou for a full refund, provided it is within the products expiry date and in the original packaging.
Perishable items cannot be returned due to the fact that a customer had a change of mind in respect of the particular purchased item, this is due to public and food safety regulations.
b. Return requirements
On the request and at the cost of the Customer, the Company may, in its sole discretion, accept the return of Goods which are not damaged or subject to any claim by a third party
Your request for return must be made by calling Nutsaboutyou and advising of the reasons for the requested return within 48 hours after receiving the delivery. You will be required to provide all the relevant details such as date of purchase, invoice number and reason for return request.
Nutsaboutyou has the sole discretion in accepting the request to return goods
c. Time to make your return
Once the return is agreed Customers have 14 days to return product to Nutsaboutyou. After this time no returns will be accepted.
d. The expected condition of returns to Nutsaboutyou
The product for return is to be returned in the same condition that it was received. The return may be declined if the product has been consumed, broken or disvalued in anyway by the buyer.
The original packaging must be unopened, sealed(where appropriate) and not have any signs of rough handling.
All products must be free from moisture, must not be soiled or exposed to excessive heat
e. Fees associated with returns
Nutsaboutyou has a retail store in Douglasdale Johannesburg. We are here to receive your return and stand by our product quality. You may bring your return to our retail shop (at own cost). Any delivery fee will not be refunded and the cost for the return with our courier partner will be for your own account.
There may be circumstances when the cost of the delivery is refunded but this will be at the sole discretion of Nutsaboutyou. Nutsaboutyou will then require the product to be returned for inspection.