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Nuts about you

Bite a Healthy Life

Terms & Conditions

Nutsaboutyou - Terms and Conditions

1 Terms & Conditions - Nutsaboutyou

1.1 Disclaimers and limitations of our liability

Use of our Websites is entirely at your own risk. We make no representations or warranties of any kind, whether express or implied. We do not warrant that the functions provided by the Websites will be uninterrupted or error free, or that the Websites or the servers that makes them available are free from viruses or other harmful components. We accept no liability, to the extent permitted by law, for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused arising from the access or use of our Websites or the purchase of any of our products or services. You agree, to the extent permitted by law, to indemnify us against any loss or damage suffered or liability incurred by reason of any act or omission on your part or that of any third party acting on your behalf in connection with your use of our Websites and/or your purchase of any products or services and including the use of any delivery services. Notwithstanding any other provisions contained herein, our liability arising from any breach of these Terms, negligence or otherwise shall not at any time exceed more than double the monetary value of any order placed via these Websites.

Nutsaboutyou will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Websites. If Nutsaboutyou is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:
incompatibility of the Websites with any of your equipment, software or telecommunications links;

  1. technical problems including errors or interruptions of the Websites;
  2. unsuitability, unreliability or inaccuracy of the Websites;
  3. inadequacy of the site to meet your requirements.

Nothing in this paragraph applies to Nutsaboutyou's liability in respect of products sold through the online channel.

1.2 Using our Websites from abroad

Customers who are not resident in South Africa are welcome to use our Websites in accordance with these Terms and Conditions to make online purchases provided that the delivery address is in South Africa or the authorised collection agent is in South Africa.

Nutsaboutyou makes no promise that materials on the Websites are appropriate or available for use in locations outside the Republic of South Africa, and accessing the Websites from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the Republic of South Africa, you do on your own initiative and are responsible for compliance with local laws.

1.3 Privacy Policy and Information Security

Your privacy and the security of information you provide is important to us. We will not release, rent or sell personal information to any third parties without your consent, unless we are compelled to do so by law. We treat all your personal information as confidential and keep your registration details and any personal information you upload to us on secure servers. We will comply fully with all applicable South African Data Protection and consumer legislation in place including the Consumer Protection Act and the Promotion of Access to Information Act of 2000

We protect our customers by also providing a completely secure and encrypted gateway into our specialist third party payment provider (“MY GATE”)

Please note that we reserve the right to communicate with you (via writing, phone, email and/or SMS) with information directly related to the service. This information is necessary to allow you to use the service and any enhancements we make from time to time.

1.4 Stock Availability

We may occasionally run out of stock before we can update our stock availability on the Websites. We endeavour to keep this to a minimum and may have to refund you for the any item not supplied in your order.

1.5 Delivery Areas and restrictions

The delivery service is available in restricted areas as offered on our Websites. From time to time, and with no prior warning, we will update the delivery coverage areas. Whilst we endeavour to expand our coverage, we reserve the right to restrict deliveries in certain areas, including areas previously covered by our service.

Your delivery will be received within 1 to 4 working days dependant on the following:

  1. Location being main centre regional or remote
  2. Service selected by customer

We also reserve the right to withdraw our services to individual customers' addresses. subject, but not limited, to the following:

  1. Dangerous delivery conditions that pose a health and safety risk for our delivery drivers and/or any assistant;
  2. Unavailability of free suitable, and legal, parking and offloading space;
  3. Excessive distance between the vehicle offload point and the final customer handover point, including any unreasonable requirement or expectation to climb stairs or negotiate other physical obstacles;
  4. Repeated unavailability of an authorised signatory to take delivery;
  5. Repeat and excessive returns that misuse the reasonable nature of the service;
  6. Repeat and/or excessive short supply or damage claims for which responsibility or liability cannot be determined.

We cannot accept responsibility for the provision of an incorrect delivery address. We will deliver to the address provided at point of order submission. This delivery address is clearly displayed on the online shopping. Should we be unable to deliver due to the provision of an incorrect delivery address, all the Terms and Conditions applicable to our third party providers Terms and Conditions will apply :

MDS Collivery Head Office +27 11 241 4900

MDS Collivery Terms and Conditions (including delivery Policy):-

1.6 Returns Policy

1.6.1 Refund

If you are not completely happy with the quality of your perishable goods purchase you may return your purchase to Nutsaboutyou for a full refund, provided it is within the products expiry date and in the original packaging.
Perishable items cannot be returned due to the fact that a customer had a change of mind in respect of the particular purchased item, this is due to public and food safety regulations.

1.6.2 Return requirements

On the request and at the cost of the Customer, the Company may, in its sole discretion, accept the return of Goods which are not damaged or subject to any claim by a third party
Your request for return must be made by calling Nutsaboutyou and advising of the reasons for the requested return within 48 hours after receiving the delivery. You will be required to provide all the relevant details such as date of purchase, invoice number and reason for return request.
Nutsaboutyou has the sole discretion in accepting the request to return goods

1.6.3 Time to make your return

Once the return is agreed Customers have 14 days to return product to Nutsaboutyou. After this time no returns will be accepted.

1.6.4 The expected condition of returns to Nutsaboutyou

The product for return is to be returned in the same condition that it was received. The return may be declined if the product has been consumed, broken or disvalued in anyway by the buyer.
The original packaging must be unopened, sealed(where appropriate) and not have any signs of rough handling.
All products must be free from moisture, must not be soiled or exposed to excessive heat

1.6.5 Fees associated with returns

Nutsaboutyou has a retail store in Douglasdale Johannesburg. We are here to receive your return and stand by our product quality. You may bring your return to our retail shop (at own cost). Any delivery fee will not be refunded and the cost for the return with our courier partner will be for your own account.
There may be circumstances when the cost of the delivery is refunded but this will be at the sole discretion of Nutsaboutyou. Nutsaboutyou will then require the product to be returned for inspection.